If a journey with us wasn't right, we want to know. Every complaint is investigated impartially — usually by someone who wasn't involved — and we'll come back to you with what we found and what we're doing about it.
What helps us investigate
- The date, time and route of the journey
- The driver's name or vehicle, if you caught it
- What happened, in your own words
- How you'd like it put right
Rather say it than type it? Ring the office — a complaint made by phone counts just the same.
01639 540128