Terms & conditions

1.1In these Conditions:

• “These conditions” refers to the official terms and conditions of this document and (unless the context otherwise requires) includes any special provision or condition in a written document agreed by both passengers and service provider.
• “The passenger” means the person who hires the services, or who uses the services, or who enters the vehicle with the consent of the person or company booking our services.
• “The Service Provider” means ‘Valley Cabs’.
• “The Contract” means the contract that includes the provision for the booking of driver and Valley Cabs service under these conditions.
• “The Service” means the transportation service commencing for picking up passengers from the pickup address and driving them to the destination by following these conditions.

2.1In making a booking via this website the passenger must provide accurate details and is responsible for any failure to do so.

2.2If the passenger fails to provide accurate information while making a booking, the service provider will not be responsible for that.

3.1You can make a booking using our website, mobile app or communication via email, WhatsApp or phone. You will receive a booking confirmation via email.

3.2While making a booking make sure to mention the correct postcode of your pickup and destination.

3.3The customer needs to provide correct flight details while making a booking for an airport pickup. Without flight details, the driver will follow the booking time and the driver will not be able to wait or adjust the pickup time in case of flight delay.

3.4In case of making a change the passenger needs to contact the customer support number via call, email or WhatsApp.

3.5Make sure to choose the correct vehicle according to your luggage and number of passengers.

3.6If you are unsure in selecting the right vehicle, please feel free to ask us — our team will help you.

3.7If the passenger fails to select the correct vehicle while making a booking, the service provider will not be responsible for that.

4.1The price of the service is based on the time of travel and the booked time. The passenger is required to book the airport transfer service according to the check-in time of their flights or the guideline provided by the airline.

4.2The driver will wait 10 minutes on all local journeys and 1 hour on all airport pickup journeys. If the time goes beyond the respective time, then a waiting time charge of £25/hr is applicable on all journeys.

4.3We are not responsible for any loss or damage to the luggage of a passenger. Passengers will be responsible for their luggage and for ensuring its proper loading and unloading. The service provider or its contracted or sub-contracted driver reserves the right to refuse any passenger for the trip if the passenger has excess luggage that can lead to driving difficulty and is unsafe.

4.4The passenger books the vehicle by request. Some vehicles such as saloons carry a maximum of up to 4 passengers and 2 pieces of luggage. Vehicles for carrying a larger number of passengers and luggage are available to book as required (to know about luggage limitations and vehicle types, see our fleet).

• 24 hours prior to booking — not charged.
• Between 24 hours and 12 hours prior to the booking — 50% charged.
• Less than 12 hours prior to booking — 100% charged.
• Any change of the pickup time less than 24 hours prior to booking — 100% charged.
• If the customer does not show up or fails to contact the driver or the office within 30 minutes for a non-airport pickup, or 60 minutes from the flight landing time for an airport pickup, the job will be treated as a no-show and the full amount will be charged.

6.1The service provider will not be liable to the passenger for breach of contract for any kind of delay in delivery or any failure in delivering the service if it is due to any cause that is beyond the service provider's reasonable control, including:

• Natural disaster, flood, explosion, fire or accident;
• War or threat of war, sabotage, insurrection, civil disturbance or requisition;
• Acts, restrictions, regulations, bye-laws, prohibitions or matters of any kind on the part of any supra-national, governmental, parliamentary or local authority;
• Traffic accidents, traffic hold-ups, traffic congestion;
• Strikes, protests, lockouts or other industrial actions or trade disputes (involving a third party or an employee of the service provider);
• Flight delays or cancellations;
• Technical problems, power failure, breakdown in machinery or computer systems.

7.1No waiver will be provided by the service provider to the passenger in case of breach of contract or any subsequent breach of the same or any other provision.

7.2If a competent authority holds any provision of these conditions invalid or unenforceable, then except for that provision the validity of the other provisions of these conditions will not be affected thereby.

7.3These conditions shall be governed by and construed in accordance with the laws of England.